Chatbot Dataset: Collecting & Training for Better CX
When creating the dataset, it is important to consider the various types of requests that customers may have. These can include inquiries about the status of an order, reporting an issue with a product, or requesting a refund. It is also important to consider the different ways that customers may phrase their requests and to […]
Best Conversational Marketing for Hotels in 2023
Conversational Marketing for hotels AI for Hotels It’s about supporting your people by automating tasks in their jobs that aren’t value-added so that they can focus on what they can do best,” Rothaus added. But this is even more true for hotel operators, where the job is less about creating content and images and more […]
How Natural Language Processing is Improving Chatbots
Meet The Chatbots That Are Changing Our Everyday Lives They seamlessly utilise support integrations to allow human agents to easily enter and exit conversations via live chat and create tickets. AI chatbots like ChatGPT and Google Bard use natural language processing to power a large language model (LLM). LLMs can be used to generate everything […]
Generative AI Market Size, Share Global Analysis Report, 2023-2032
Generative AI Market Size to Grow USD 126 5 Billion by 2031 at a CAGR of 32% Valuates Reports New AI tools use neural networks to learn patterns from existing data in order to create new, original content. The application of generative AI has the potential to create novel content for a good marketing strategy. […]
Get Schooled by AI: Use cases of Chatbots for Education
One of the most common ways we see digital marketing influenced by AI is customer communication. You’ve probably noticed that most websites have automated their website support with chatbots. In this post, we will cover what chatbots are and how they’re being used within the Education industry to support communication. Students, especially at certain times […]
Nike announces crackdown on robot buyers that snap up limited edition products online
Shopping bots are helping people nab Supreme’s limited-release streetwear He is a Certified Information Security Manager, a qualified Scrum Master and holds certifications in Risk and Information Systems Controls, TOGAF, Management of Risk, along with being a Lead Implementer in ISO/IEC 27001. Still, the bot industry is booming, with DIY videos on YouTube explaining how they […]
Zendesk vs Intercom 2023 Which is Better Customer Service Software?
Intercom vs Zendesk: 2023 Explicit Comparison By adding the Intercom Messenger to your product, app, or website, you’re able to create meaningful engagement with your customers that will result in fruitful relationships. Zendesk’s mobile app is also good for ticketing, helping you create new support tickets with macros and updates. It’s also good for sending […]